Download e-book for kindle: 1. Working in the Hotel and Catering Industry by Sally J. Messenger (auth.)

By Sally J. Messenger (auth.)

ISBN-10: 0333457889

ISBN-13: 9780333457887

ISBN-10: 1349099848

ISBN-13: 9781349099849

Show description

Read Online or Download 1. Working in the Hotel and Catering Industry PDF

Similar travel & tourism books

Download PDF by Eleri Jones, Claire Haven-Tang: Tourism SMES, Service Quality and Destination

This publication focuses in at the dominant position of SMEs (small and medium-sized organizations) within the tourism and hospitality undefined. It explores their effect on customer perceptions of a vacation spot, drawing on examples of small inns, guesthouses, cafes and eating places. It additionally highlights the demanding situations confronted through SMEs to advertise vacation spot company progress - with dialogue of competitiveness, caliber and criteria.

Get Inside Coca-Cola: A CEO's Life Story of Building the World's PDF

The 1st booklet by way of a Coca-Cola CEO tells the outstanding tale of the corporate s revivalNeville Isdell used to be a key participant at Coca-Cola for greater than 30 years, retiring in 2009 as CEO after regilding the tarnished model photograph of the area s top soft-drink corporation. this primary booklet via a Coca-Cola CEO tells a unprecedented own world-wide tale, starting from Northern eire to South Africa to Australia, the Philippines, Russia, Germany, India, South Africa and Turkey.

Download PDF by Vic Morris, Kathy Groves: Food microstructures: Microscopy, measurement and modelling

Knowing and controlling meals microstructure is vital for the improvement of top quality meals with first-class sensory caliber. The impression of nutrition constitution on meals dietary caliber is additionally a subject matter of accelerating learn. This quantity stories most sensible perform thoughts, crucial advancements in meals microstructure microscopy and modeling.

The Packing Book: Secrets of the Carry-on Traveler by Judith Gilford PDF

Totally up-to-date for the 21st-century visitor, this definitive packing advisor will empower overpackers to throw down their brick-like suitcases and turn into carry-on professionals. The Packing publication unearths the secrets and techniques of packing successfully, with time-saving counsel, recommendations, and applied sciences. Packing advisor Judith Gilford describes her famed package process step-by-step, in order that each carry-on hopeful can in attaining wrinkle-free, space-saving perfection.

Extra info for 1. Working in the Hotel and Catering Industry

Example text

II REMEMBER The way people use body language and respond to it, depends on things like: • the kind of culture you-and the other person-come from. For example the French often greet each other with a kiss on each cheek and may do this each time they meet in the course of a day • age • background and up-bringing • sex • personality • the relationship between you and the other person. 37 WORKING WITH PEOPLE These are some examples of written communications m hotels, catering, leisure and tourism: • • • • • taking a restaurant booking making a reservation from a letter or telex writing out an order for a supplier or the kitchen writing a message for a customer preparing a set of instructions for a colleague working on the following shift • writing a report of a guest complaint • sending a letter to a potential customer.

Information passing in the other direction is just as important. For example, front office staff will only return a room to use once the maintenance or housekeeping staff have confirmed the television has been repaired. Staff work together, often in large teams. There is someone in charge of every section whose duty it is to organise the people working under him or her, and to make sure that the work gets done. In the,kitchen, for example, the successful preparation and delivery to the table of one plate of food is a communal effort.

Layout the letter clearly, neatly and symmetrically, with wide margins and equal spaces between the paragraphs. Choose a style and stick to it. If you like block paragraphs, leave a line space between each one. If you prefer to indent the first line of a new paragraph stick to the same . indentation, five characters for instance. • As each full-stop and comma represents a stroke on the typewriter keyboard, some people prefer to omit punctuation outside the main body of the letter. Whatever you decide do be consistent.

Download PDF sample

1. Working in the Hotel and Catering Industry by Sally J. Messenger (auth.)


by Thomas
4.5

Rated 4.95 of 5 – based on 49 votes